100 Hunter Place, Youngsville, NC 27596
Tel: 800-356-7311 Fax: 800-899-8181
Sirchie may collect information, including name, address, telephone number, email address and when necessary, credit card information, when you:
- Place an order from our catalog or on our Web site
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
Sirchie maintains the data that you provide, along with a record of your purchases, in a secure database.
Use of Information Collected
In order to provide you with the best possible service and to fulfill your order as requested, Sirchie uses the information collected to allow us to:
- Process and track your order
- Provide the services you requested
- Contact you about the status of an order
- Send you catalogs or promotional information we believe will be of interest
- Improve our customer service
Sirchie contracts with an out-side company to provide credit card processing services. We provide this company with only the information they need to perform their service and work closely with them to ensure that your privacy is respected and protected. This company is prohibited by contract from using information provided by Sirchie with any other individual or entity.
Occasionally, Sirchie makes its mailing list, names and addresses only, available to its subsidiary companies (American Institute of Applied Science, Inc. and Premier Crown Corp.) and or authorized distributors whose product and/or services Sirchie believes will be of interest to you and whose privacy practices comply with Sirchie’s standards. If you prefer that we do not share any information with these companies, please contact Sirchie.
On rare occasions, Sirchie may disclose specific information upon governmental request, in response to a court order, or when required to do so by law. We may also share information with companies assisting in fraud protection or investigations. Sirchie does not provide information to these agencies or companies for marketing or commercial purposes.
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site.
- Remember what items are in your Shopping Bag
- Recognize you when you return to our Web site
Use of Email Addresses
When you provide Sirchie your email address, we may send you emails necessary to process your order or respond to a request. As an example, when you place an order at sirchie.com, you will receive an email confirmation.
Links to Other Sites
Sirchie may provide links on our Web site to other sites we think you will find of interest. These sites operate independently of Sirchie Fingerprint Laboratories, Inc. and have established their own privacy and security policies. We strongly encourage you to review these policies at any site you visit.
Sirchie is committed to protect against the loss, misuse or alteration of information that it has collected form you. Sirchie uses a variety of current technologies and processes for protection of our customer data. We limit the information provided to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog or create an account on Sirchie’s Web site, your transactional information is transmitted in a safe, encrypted format.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 100 Hunter Place Youngsville, NC 27596.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|