All business correspondence and orders should be addressed to:
100 Hunter Place
Youngsville, North Carolina 27596 USA
We will extend open billing to United States federal, state and local government agencies in good standing. Please provide a purchase order number or voucher with your order. Terms of payment are net 30 days from invoice date. Late payment charges equal to 1.5% will be added to any unpaid balance each month. Other customers may either apply for open billing or pay by credit card (Visa, MasterCard or American Express) prior to shipping. All prepaid orders must include shipping and handling charges. We will accept sales tax only for the customers who are not tax-exempt in the states of Michigan, Wisconsin, New Jersey, North Carolina, California and Indiana. Please provide your tax exempt certificate.
Please be aware that the minimum domestic and international order is $25.00 and $500.00, respectively (excluding shipping and handling charges).
SHIPPING/HANDLING CHARGES AND DELIVERY TIMES
Shipments to United States destinations are shipped F.O.B Youngsville, North Carolina, USA or SIRCHIE’s shipping point. Most small packages are shipped via UPS, FedEX or other common carrier. As directed by the purchaser, shipments may be made by their chosen carrier using freight collect or third party billing. Large orders and/or fragile items may be shipped by UPS Freight or FedEx Freight LTL.
Shipping charges will be based upon the size, weight and destination of the order and may incur an additional handling/ processing charge. Please contact your SIRCHIE sales representative for an estimate if desired.
We also offer express shipments in a variety of options from Next Day Early A.M. to 3-Day Select. Contact a SIRCHIE sales representative for more details and express rates. For express shipments of hazardous goods, customers must contact a SIRCHIE sales representative for availability and applicable charges.
The following map shows estimated shipping transit times from date of shipment from Youngsville, North Carolina.
HAZARDOUS SHIPMENTS are made in full compliance with the Hazardous Materials Regulations set forth in either Title 49 of the U.S. Code of Federal Regulations (49CFR) or the International Air Transport Association (IATA). Certain products in our catalog are classified as hazardous goods and subject to a hazardous materials surcharge. These products are identified by the hazardous symbols listed below.
|Identifies hazardous materials. These items will incur a hazmat fee for all shipments, ground, express or international.||Identifies international hazardous materials. These items incur a hazmat fee only for international shipments.||Identifies ORMD or consumer commodities items. These items will incur a hazmat fee only when shipped via air.|
RETURNS AND EXCHANGES
1) Sirchie non custom/non special order products are sold with a 30 day (from customer receipt of products) return policy, subject to a restocking fee
a. Exception for defective/damaged product, or Sirchie shipping erroneous items.
2) Custom/special order products are not returnable unless product is defective.
3) Only new, non-used items are returnable.
This return policy does not apply to those products with warranty provisions that extend beyond the 30 day period.
All orders intended for ultimate shipment outside the United States must be handled by SIRCHIE’s International Department.
Certain commodities used in Crime Control can-not be exported from the United States without specific approval from the United States Department of Commerce (Part 750, U.S. Export Administration Regulations) and/or the Department of State (22 CFR 120-130, ITAR). Unless agreed to in advance, it is the shipper of record’s responsibility to obtain the Export License. SIRCHIE will apply for a license once all necessary information, which must include the full name, address, telephone number and contact person of all parties involved, is provided. SIRCHIE reserves the right to refuse shipment to any exporter who has not satisfactorily shown compliance with applicable export regulations.
Foreign Orders require prepayment or an irrevocable letter of credit advised and confirmed by a major United States bank, payable in U.S. Dollars at sight upon standard proof of shipment. All banking charges, including those of negotiating and paying banks, documentation, legalization and/or authentications charges are to be paid by the purchaser.
Diversion contrary to U.S. law is prohibited.
Prices, charges, illustrations, specifications, and descriptions are subject to change without notice at the discretion of SIRCHIE, its subsidiaries or subcontractors. All rights reserved. Reproduction or use of written or pictorial content in any manner, without expressed permission, is prohibited. While every precaution has been taken in the preparation of this website, SIRCHIE and publisher assume no responsibility for errors or omissions.